ORDERING
We try very hard to distinguish ourselves by our customer service and customer relationships, so we’ve chosen an online sales approach that allows us to get to know you a bit, and help be sure you’ll be completely satisfied with your purchase.
You can order by phone, fax, or e-mail.
By phone, you can reach us at 248-486-5616, or 800-854-7144 (Toll Free within the US), during store hours.
If you fax or e-mail, please use this form, and we’ll get in touch with you via your preferred communication method no later than the next business day to tell you about availability and get your payment info.
We accept Visa, Mastercard, Discover and American Express for orders that we ship and we’ll get that information from you by phone or fax, whichever you prefer. For your protection and ours, we do not store any customer credit card information in any form.
We charge Michigan Sales Tax on all purchases shipped to or delivered in the state of Michigan.
Back to topSHIPPING
We ship via the US Post Office, using Priority Mail with Signature Confirmation. We’ll e-mail you the Signature Confirmation tracking number when we ship. We’re sorry, we’re not able to make any exceptions to the Signature Confirmation requirement.
Shipping charges (via US Post Office Priority Mail with Signature Confirmation):
- Free shipping in the continental US for orders of $100 (except saddles, blankets, chemicals/consumables)
- $7.50 for orders of $99.99 or less in the continental US (except saddles, blankets, chemicals/consumables)
- Saddles, Blankets, Whips, and Chemicals/Consumables-you’ll be charged whatever it costs us to ship your purchase. We’ll advise you of shipping charges prior to shipment.
- We will ship to Canada and to Hawaii and Alaska. We’ll advise you of shipping and any duty charges prior to shipment.
- If you would like us to expedite shipping or ship via another method, we’ll be happy to. You’ll be charged the actual shipping costs.
- We do not ship anything outside of the US and Canada.
RETURN POLICY
You and your horse should be satisfied with every purchase, and we will do our best to work with you on any purchase that does not meet your needs.
We are unable to accept returns of merchandise that has been used or soiled under any circumstances. Any returned merchandise must be in condition that can be sold as new, and include ALL tags and packaging that came with the item when you purchased it.
If items are returned unused, in new condition and original packaging, with receipt, within 30 days of purchase (except Saddles, Consumable/Chemicals, Special Orders, Red “X” Clearance, and Special Sale merchandise), you may receive a full refund in the original form of payment, or in Store Credit*.
- Saddles (new and used) are all sent out on a trial basis prior to purchase. Once a saddle has been purchased, it is not returnable.
- Consumables/Chemicals (Fly Sprays, Supplements, etc.) are not returnable unless their packaging includes an intact, unbreakable, unbroken seal.
- Special Orders (standard merchandise we order for you that we would not otherwise be ordering for store stock at that time) are returnable for Store Credit* only.
- All Red “X” Clearance merchandise is final sale.
- Special Sale merchandise is subject to the printed terms of the particular sale
- Custom Orders (items made to your measurements, custom color choices, etc.) may not be returned or exchanged.
*Store Credit is tracked by our system, and does not expire.
Back to topDEFECTIVE MERCHANDISE
Please notify us immediately if you feel that an item you have purchased from us is defective. We will work with you and the manufacturer to obtain the best possible solution for you.
Back to topCUSTOMER INFORMATION
We gather customer name, address, and telephone number for most purchases made in the store, and all purchases that we ship. That information is stored in our computer system, and used to track purchases for Sporthorse Rewards points. It is also occasionally used for promotional mailings. It is never sold to or "shared" with any outside organizations.
We will usually require your e-mail address to notify you of shipping, order status, etc. However, you will only be added to our e-mail newsletter list if you chose to sign up for the list via the website.
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